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Original topic:

A40 new lebara sim

(Topic created on: 10-11-2022 08:18 PM)
Dafodil72
First Poster
Options
Galaxy A Series

Hi. I have a new Lebara Sim. I just moved from Smarty. I am totally unable to access voicemail and I know I have a message waiting.  My phone is unlocked but when I dial 121 it says that its not registered on the Vodafone network.  I have ported my number over and it went through this morning.  Do I need to wait longer for all services to be active? I've not contacted customer support yet but I will be.  Any suggestions 

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1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Hi @Dafodil72 

It can take a short while for the porting in files to fully settle.

If they don't then this is known as a Split Port.

Your New Network will have porting in teams that should be able to help you get your account fully up and running.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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4 REPLIES 4
AndrewL
Moderator
Moderator
Options
Galaxy A Series

@Dafodil72: Are you currently able to make/receive calls? If so, please open the Phone app > Tap the 3 dots in the top right > Settings > Voicemail > Voicemail number, and make sure that a number is populated here. 

0 Likes
Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Hi @Dafodil72 

It can take a short while for the porting in files to fully settle.

If they don't then this is known as a Split Port.

Your New Network will have porting in teams that should be able to help you get your account fully up and running.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

Dafodil72
First Poster
Options
Galaxy A Series

A phonecall to customer service and then the problem was escalated.  Resolved in 48hrs. Thanks 

BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

That's awesome news @Dafodil72  👏 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.