A35 Unresponsive Power/Side Button Help

[Anonymous User]

Hi guys. Anyone else experiencing this? I just bought the phone a few days ago. It works half the time and sometimes doesn't. You have to wait a little. Same when I tap the screen, the double tap to wake the screen, doesn't work when power button doesn't work.

Please help. Thanks.

[BandOfBrothers]

Hello 👋 and Welcome to the Samsung Community Forum @Anonymous User 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

And Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

Last resort is to back up and factory reset. 

However as the phone is new you shouldn't have to be carrying out troubleshooting steps.

Consider a swap out ynder any relevant cooling off period. 

If i can be of any further help please don't hesitate to ask  😎 

[Anonymous User]

Hey B.O.B. Thanks for your response. I'm going to try these and get back to you with how it goes. Thank you. I hope you have a good day.