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A33 5G

(Topic created on: 05-06-2023 12:23 AM)
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The Earls
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Samsung A33 screan malfunction without a scratch on it 

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BandOfBrothers
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Hello @The Earls 

Sorry to hear your experiencing issues with your phone's screen.

Can you elaborate a little more please as to what's happening. 

i.e 

Is the screen dead.

Does it light up.

Is there a section that does not work.

Do you have a screen protector applied.

Try a soft reboot by turning the phone Off and then back On.

If possible try Safe Mode.

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

?

If the screen partly works then try to get into the phone's diagnostic tool in the Battery and Device Care Section.

If the phone has not had an accidental bump or water ingress then do seek help from a Samsung Service Centre.

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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