A32 Secure Folder

[Jules0511]

Like an *****, I've forgotten the password to my Secure Folder. I know, I should have written it down ! I've asked Samsung help etc etc and, basically, been told I cannot reset password or gain access. I'm devastated. The last photos of my mother (before she died) are in there. Does anyone PLEASE have any way to solve my dilemma. I feel bad enough, constructive help only please 🙏 

[Robin999]

Hi, and welcome to the UK community

Does anything in the links below help

https://www.samsung.com/ae/support/mobile-devices/resetting-my-secure-folder-passcode/

https://docs.samsungknox.com/secure-folder/troubleshooting/troubleshooting-tips/

[Jules0511]

There is no Reset my Password key coming up. The only 2 things are a timer (until I can try again) and an Uninstall key. I can't uninstall as it deletes what is in there. I could kick myself I'm so upset. Any other ideas please ?

[Robin999]

Best reaching out to Samsung support who will be able to deal with this.

Where are you based? If outside of the UK, then please reach out to your local community where you can ask for local Samsung support.

https://r2.community.samsung.com/

[BandOfBrothers]

Use the Ask a Question section in your Samsung Members App in regards yo feedback @Jules0511 or call your regions Samsung Support number. 

Sorry @Robin999 my reply was obviously to the Op 😉

[Bread_12]

I can't help I am so sorry for Ur loss

[Jules0511]

Thank you that's so kind. I thought I was doing the right thing, to keep them safe. Now it's looking like they are locked forever It's my fault, I know, but I'm heartbroken

[Jules0511]

I've been through Samsung - they just said delete the whole folder, which I can't do. I'm stuck with no solution. It would be easier to steal the Crown Jewels I'm sure ! Can't quite get my head round they have no back door to unlock it.