27-09-2022 05:39 PM
I have a 7 month old A32 5G. A couple of months after I got it I stopped seeing the 5G symbol. The instrument was not connecting 5G anymore. But it worked as if it was not 5G capable. After a couple of months trouble shooting with the carrier they said return to Samsung. I opened a ticket and was told to take it to a local walk in Samsung repair facility.
The tech said send it back. I sent it in. I just got an invoice for $117.99 for an in warranty phone. The rep said that the technician it was a moisture issue. That is a bunch of *****. It has never been around any water. If only one component of the instrument failed because of moisture I think its just an excuse for Samsung to charge for a defective instrument. The phone worked fine except for not connecting to 5G. I told them just send me back the phone and it better still work. Makes me not want to purchase any more electronics from Samsung!
27-09-2022 06:14 PM
27-09-2022 07:07 PM
You know I would if I could find the CFO of the US operations team email.
27-09-2022 07:17 PM
27-09-2022 07:21 PM
Can the moderator get anything done? And how do I contact him or her?
27-09-2022 07:26 PM