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Original topic:

A30 android 10 network problem

(Topic created on: 03/03/20 17:45)
geohamed
Apprentice
Options
Galaxy A Series

Hello everyone,

My Galaxy A30 recently got the new android update : 10.

I was really excited to discover new features, and the improvments Samsung made concerning battery usage.

But I discovered later a huge problem, the phone gets occasionally disconnected : network bars are full but it's actually offline : not possible to receive calls and mobile data stops working.

The solution I found was to start airplane mode on and off and the network is restored. But few minutes/hours later the same problem is back.

Is anyone facing the same problem?

And is Samsung aware of it?

Please share your experience and tell me more about the topic if any of you got the same phone and got the update.

thanks everyone.

1 Solution


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Solution
geohamed
Apprentice
Options
Galaxy A Series

Hello everyone,

Here I am again. Today I tried something new, I removed the SIM card from 'slot 2',

the remaining card seems to be working fine (2 hours non stop).

Please notify me if you could try the same thing, share your results.

Good luck.

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28 REPLIES 28
AndrewL
Moderator
Moderator
Options
Galaxy A Series
@geohamed: Are you in a particular location when the signal drops? Do you have a case or cover on the phone and, if so, have you tried removing it to see if this helps? If possible, can you try your SIM in another compatible phone, as this will help to determine if the issue lies with the phone or your SIM/network.

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geohamed
Apprentice
Options
Galaxy A Series

Thanks for your repsond,

No particular location, the problem happens everywhere. 

I tried removing the case but nothing changes. 

Both my sim cards drop, I guess it's not likely both have the same problem at the same time.

The problem just happened again and this is really annoying 😞

 

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stranger09
First Poster
Options
Galaxy A Series
I faced like these too. especially, network bar is full but I missed many calling.
battery drains faster 40% with charging problems, battery charging is slowly.
some others calling app notification doesn't pop up, I have to slide down top bar then touch it
I think this update is smoother but there are a lot of problem
I hope Samsung will release the next update as soon as possible.
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nvulane
First Poster
Options
Galaxy A Series

I'm also facing the same issue, the device was working fine before the update. Can Samsung fix this issue as it's really annoying. I have to restart my phone for it to work again.

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Dana11
Apprentice
Options
Galaxy A Series

Same problem. Worked fine before last update. Now full bars no network connection. I can't even do internet calling.  My network provider says my phone is not reading the SIM card.  SIM card works fine in husband's phone. This is infuriating! I'm on an island with a 5 week 24 hour/day quarantine and can't contact anyone. THIS NEEDS FIXED NOW!

TessM
Moderator
Moderator
Options
Galaxy A Series

I'm sorry to hear that @Dana11 Would you be able to run the following diagnosis on the phone and let me know the results? Go to Samsung> Samsung Members> Get help> Interactive checks> SIM card.

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Dana11
Apprentice
Options
Galaxy A Series

I'd love to but I don't have an app called samsung members and when I try to download it, it says my phone is not compatible.

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Dana11
Apprentice
Options
Galaxy A Series

Also says "not available in your country"

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Dana11
Apprentice
Options
Galaxy A Series

Grrrrrrrr Sorry you are having to go through this too. Count your blessings. Mine won't work even after doing a hard reset! 

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