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A14 4G - How to connect hearing aid?

(Topic created on: 06-06-2023 08:59 AM)
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Joke22
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Does anyone know how to connect danalogic hearing aids to Bluetooth on a Samsung A14 4g

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JAMES4578
Samsung Members Star ★★
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@Joke22  if you go to Settings-Accessibility-Hearing enhancements-Hearing Aid Support. Tap Bluetooth Hearing aids, continue and follow the instructions:

More detail in this article: https://www.samsung.com/us/support/answer/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Joke22
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Hearing aid support is not on my phone, any suggestions
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JAMES4578
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Thought it was on A14 5G, if not available think limitations..

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Joke22
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Thanks
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Wheelie5
First Poster
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I had the same problem . After the upgrade been done, restart your phone and it will work.
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trouncerr
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I have contacted technical support and they confirmed that hearing aid support is not provided on the UK model (A14 5G), though it is on the US version (https://www.samsung.com/us/support/answer/ANS00085522/). They suggested I put in a feature request (though I'm trying to work out how to do that...). 

I did try upgrading to the latest software version (including the accessibility app), and restarting, to no effect. Very disappointing, as this is the primary reason I purchased the phone. 

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