25-10-2021 09:17 PM
26-10-2021 05:58 AM
If the phone is overheating then it would show you this via a pop up and advise go turn gne phone off for it to cool down or it would shut itself down @Pippy361
Are you seeing this pop up ?
The phone however shouldn't be uncomfortable to be used against your face while within an active call.
A phone will warm up depending on what is being performed on it and 2hat it's doing in the background.
Apps like CPU-Z and phoneINFO from the Playstore will help show what CPU processes and what temperature the phone is running at.
Please try these first and if these don't help please use a Samsung Experience Store / Samsung Service Centre for support.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-10-2021 08:22 AM
26-10-2021 01:08 PM
Your very welcome @Pippy361
It's not an unreasonable assumption to be able to use your phone comfortably.
All the best.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-10-2021 02:37 PM