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finger print

(Topic created on: 10-01-2021 03:35 PM)
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baztrial29
Explorer
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I have downloaded latest updated and the fingerprint reader still doesn't work on S10 plus.
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6 REPLIES 6
Soipe
Journeyman
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Are you using a screen protector at all or is this software/hardware related?
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Andy3
Voyager
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are you using a none inscreen fingerprint scanner screen protector? I'm using spigen neoflex and the inscreen fingerprint scanner works just fine.
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Sparehead
Navigator
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no issues with mine working fine
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baztrial29
Explorer
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no screen protector on my phone, it seems to work OK for 24 hours or so then it doesn't recognise my finger print so I delete them and start again with same results. apart from that all seems great.
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MartynaK
Beta Moderator
Beta Moderator
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@baztrial29,

 

If the issue persists, please report it via the Members application so that our developers can have a look at it :hand-with-index-and-middle-fingers-crossed:.

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baztrial29
Explorer
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Hi, I have deleted all finger prints and replaced with new ones that was 48 hours ago and all seems well. Sorry if I have troubled you.
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