Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

can't answer incoming calls

(Topic created on: 02-11-2020 02:33 PM)
66238 Views
Phil212
Journeyman
Options
Hi All, sorry if this has been on here before. I'm unable to answer incoming calls!
Has anyone else got this issue?
Or a solution please?
0 Likes
41 REPLIES 41
JordanMarieR
Journeyman
Options
try restarting your phone or turning on and off again.
0 Likes
F19AJW
Pathfinder
Options
I have raised a ticket for this issue. restarting the phone resolves it. we will hopefully have a solution to this with the next update.

you may also find the volume is lower as well, even on incoming call ringer.. again, restart resolves this.
Paulmimi
Navigator
Options
hi I've tried this but after receiving a call after restart, the same thing happens!!
Paulmimi
Navigator
Options
tried that but no luck 😕
0 Likes
F19AJW
Pathfinder
Options
what about clearing cache and data on the phone app? just a thought.

make sure you sync your phone data first as usual
Phil212
Journeyman
Options
I've gone into settings and set one of the side keys to answer the call. Seems a temporary fix as still unable to answer calls from the screen
ryamoo
Helping Hand
Options

I don't think I've had this issue. What do you mean by unable to answer? 
Are the green/red accept/decline on-screen buttons not visible? 

0 Likes
Paulmimi
Navigator
Options
they are visible but when you answer you can't hear anything, you then have to restart the phone, also happened a few times where can't answer at all
0 Likes
ryamoo
Helping Hand
Options

Ah, well in that case, I may have had the issue where nothing can be heard when answering. It's only happened when I've had galaxy buds connected though, so I just assumed it was a bluetooth issue. Will try to answer without bluetooth earphones next time I get a call. 

0 Likes