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App issue

(Topic created on: 11-11-2021 07:54 PM)
314 Views
AndyT55
First Poster
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finger print dosent work when using banking apps 
8 REPLIES 8
theholyone
Journeyman
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Does on mine. Infact can't say I've noticed anything that doesn't work.
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viv_matt
Helping Hand
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Try reinstall your OS, everything working perfectly on my S20.
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KevHep
Pioneer
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Both my Santander and Bank of Scotland apps don't work with fingerprint sign-in. I'm not sure if it's an issue with the beta OS or whether those banks don't support non certified versions of operating systems
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theholyone
Journeyman
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My Santander and HSBC apps work fine with fingerprints. All other apps that use fingerprints are also working fine. S20 5G
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Npah3
Pathfinder
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I have the same issue with Santander app, won't allow fingerprint
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MartynaK
Beta Moderator
Beta Moderator
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@AndyT55,

Have you tried to reboot your phone or re-register your fingerprint?

If that won't help, please report the problem via the Samsung Members app attaching log files, right after the issue occurs :hand-with-index-and-middle-fingers-crossed:.

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CJO101
Explorer
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Natwest was the same for me, had to re register my fingerprint after the upgrade.
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deckio007
First Poster
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Metro and Halifax finger print not working here
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