Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Android 12

(Topic created on: 01-01-2022 12:11 PM)
217 Views
TD1991
Pioneer
Options
Since updating to android 12 after the beta, my phone keeps crashing to the point the phone will restarts its self.

also now and then i wont be able to send or receive messeges on whatsapp and a few others

I send pretty much loads of error reports to samsung since the update
0 Likes
1 REPLY 1
MartynaK
Beta Moderator
Beta Moderator
Options

@TD1991,

I am sorry to hear that you've experienced these issues on your device 😔.

Have you tried to 'wipe cache partition' through the Recovery mode?

1. Turn off your device
2. Connect your device to the PC/USB C headsets via USB (not to the charger)
3. Wait until the message that the device is being charged appears
4. Press and hold down the volume up and then power buttons and hold them until the device turns on
5. Recovery menu should appear
6. from there select "Wipe cache partition" (you can navigate using volume up/down buttons and confirm with a power button).

You can also try to reinstall the WhatsApp. 

I hope that will help:hand-with-index-and-middle-fingers-crossed:. If not, please report these issues via the Samsung Members app attaching log files.

0 Likes