Fingerprint

[mattb]

Anyone else  having trouble with your fingerprint not recognising for a few attempts? 

[maodaa]

I do not have any issues with my fingerprint. Try to wipe your cache. I did that after updating to the latest beta.

[mattb]

Ok. I'm not 100% sure how to do that so any advice would be appreciated. It does work eventually but after 4 or 5 attempts where it was first time b4.

[JAMES4578]

Hi @mattb To wipe the cache partition follow these steps:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

[mattb]

All done, cheers. Does it have to be plugged in to a laptop or have the headphones connected to do this as I seem to remember it didn't have to b4?

[maodaa]

Only to enter the recovery mode.

[theoracle]

For me the fingerprint is nothing new to the beta. My left hand works fine, my right hand not so. But this was the same prior to joining the betas for me.

[mattb]

It's working much better now I've wiped the cache partition.

[MagdalenaPo]

@mattb ,

I'm glad that wiping cache partition helped a bit. However, if the situation persists, I encourage you to send an error report in the Samsung Members app. 🙂

[at_theresonly1mac]

I was told a tip a while back.

Enter 2 different fingerprints of the same finger

I've had a lot less issues since.