Device restarting

[Stefanmihailov]

I've been having my s21 ultra restarting yesterday over 30 times.

I noticed whenever I was ending a voice call on my end while having my buds live connected, the device would reboot. But it's not a full reboot as it's not asking for my SIM card pin (like it does whenever I'd manually restart) but just for my mobile device pin.

[Blessed4life]

Hi, try clearing the phone apps data storage in the app settings.
If that doesn't work, try clearing the cache partition & if that doesn't work back up, your important files & do a factory reset.

[MagdalenaPo]

Hello @Stefanmihailov,

Have you tried to diagnose what might be causing the issue? 

I would advise you to boot your phone in Safe Mode to exclude that the cause of the problem is one of the downloaded apps. 

Turn the device off > tap Power off > press and hold the Power and the Volume Down buttons at the same time, to turn the device on > when Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button > check whether the issue also occurs in Safe Mode.

To exit Safe Mode, hold Volume Down and Power buttons for at least 5 seconds to force a reboot.

Let me know if you were able to identify the root cause of the problem. 🙂

[Stefanmihailov]

I repeated the steps that I usually do right before restart while in Safe mode and it didn't restart.
I cleared the cache in the galaxy wearable and then restarted in normal mode.
First time I used the call function with the Buds Live connected it didn't restart but the second time onwards it did every single time.
I cn only tell it's something related to the Bluetooth connection with the galaxy buds live.

[Stefanmihailov]

Thank you but this would be the very last option. Can't go through the hassle

[Stefanmihailov]

Managed to narrownit down to galaxy wearable app probably