Samsung Magician has encountered an error and cannot continue

[DrSiemer]

Often (but not always) when I start Windows I am greeted with that message. I'm running Samsung Magician 6.3 and my Windows 10 is up to date. There are three hard drives in my system:

• Samsung SSD 870 QVO 2TB
• WDC WD60EZAZ-00ZGHB0
• WDC WD60EZRZ-00GZ5B1 (USB, shows up as "not supported")

Any idea what is causing this? I don't like errors on boot. I saw in another thread it could  be the external drive. Is there some way to make Samsung Magician skip that one, if it cannot handle trying to check an unsupported device?

[BruceH]

Hi @DrSiemer,

Welcome to the Samsung Community.

Did you already try to contact our customer service? They're specialized in everything that has to do with HDD's and SSD's.

You can reach them through 088-9090100 -> Option 1 -> Option 6.

Good luck and let me know how things went!

[FACT3200 · Accepted solution]

Ther's a serious bug in the latest version 6.03.0.300. Version 6.2.1 works without problems. Uninstall the 6.03.0.300 version and delete all registry entries (e.g. IOBIT Uninstller free. Clean install and run 6.2.1. This version works flawlessly! Problem solved. Greetings from Brussels - Fact-Systems 3200  - ICT Teaching Assistance. 😉 

[Tessa]

Thanks for sharing @FACT3200