29-11-2020 02:55 PM in
Went to my account to find a complete mess and frustration. They've obviously revamped the site however, now I have absolutely no way to register my new SSD and to top it all my previously registered products have completely disappeared!
I have 3 products shown and those are just devices that connect to my account. Registerd - nope all registered products = 0 so not even my new phone I registered in October 2020 is there everything is lost including serial numbers etc.
What on earth is going on? Anyone know?
Solved! Go to Solution.
29-11-2020 03:40 PM in
Well not "obviously". I was on my PC logged in to my account via browser. There is no way to see my products - it appears though that Samsung have transferred the products from the Mysamsung accounts to their server but not showing that information to us.
I opened the app ( what happens if someone didn't have a smartphone - just bought a ssd and a microwave I wonder?)
and following your instructions found the registeration .. so thanks. I tried registering the phone I did in October and it told me it's already registered hence the above assumption of warranty server not communicating with our accounts.
I then went on to register the SSD I just bought and that appears now on "my products " in the app on my phone but it's not shown on the website when logged in so it's still a real awful mess. I really don't understand why they had to mess with it - worked perfectly before and always able to look up my products and see the warranty info.
Thanks for the heads up on the registering at least I can clunk my way to registering a product.
29-11-2020 04:51 PM in
Well this is completely wierd and totally screwed up.
The problem is the UK site only. You go round in circles clicking links which return you to the same page. No registeration no products nothing especially when you gravitate to the members area where every link just returns you to the same page.
Reading some other threads I clicked on a link
and there it was - "register product"
Subsitute the "ie" for "uk" and you'll see it all disappears.
Once I got here I had to sign in again and that lead me to get all my products showing as before including the SSD I just registered in the members app.
Wow!! what a total screw up - I'm guessing they are separating the UK data due to Brexit finalising (possibly) and it is completely and utterly bug ridden !
At least for now I can access my proper data and info using the "ie" version
03-12-2020 12:28 PM in
03-12-2020 01:40 PM in
Ah yes that link worked thank you!
Yeah I've tried all day to get someone to acknowledge but they're just so useless...
Keep passing me back and forth to the same two departments. How is there NO website support.
03-12-2020 02:26 PM - last edited 03-12-2020 02:32 PM
07-04-2021 01:54 PM in
Just an update as I note that the Uk site seems to be working now for registrations. It's a bit clunky though.
When logging on there appears to be 2 parts to the site. When you go to the top right menu and click on my products the only thing that will appear here is your phones / tablets?
You then have a "members" link and clicking on that will prompt you to sign in to members which tends to automatically recognise you and bypass the actual signing in. On the members tabs clicking on "my products" then reveals ALL your registered products.
The last time I looked on the phone "members" app the only thing shown there are all my phones.
It's a bit of a mess but at least you can access the data now.