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Unreliable Delivery

(Topic created on: 29-07-2020 04:23 PM)
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Geasq
Student
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Regretting buying a monitor yesterday with option to deliver today.  Received email overnight confirming it is coming today.  After a quiet morning I log into DPD app and they happily tell me the item is coming tomorrow!  They are the worst courier (in my experience, in my area) and Samsung seem unwilling to actually do anything about the broken promise.  

 

Customer service seems to have gone out the window these days.

2 REPLIES 2
Geasq
Student
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Well, following a call from DPD - too late in the day to do  anything about it apparently - "Samsung are fully aware not to promise next day delivery and shouldn't be"!

 

I still can't work out out whose processes are more flawed but it seems promises are being made when they shouldn't.

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Jasonseery
Helping Hand
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Once they have your money then don't care, happened me loads of times
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