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Samsung Update doesn't work with Windows 11 (Galaxy Book Pro 360)

(Topic created on: 22-09-2021 02:57 PM)
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Anders95
Apprentice
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I installed the first dev build of Windows 11 on my Galaxy Book Pro 360 and it works great. However, Samsung Update is no longer working.

Previously it checked if everything was up to date, but now I have to type in the model number and all I get is a long list of drivers, not knowing if they actually needs to be updated or not.

6 REPLIES 6
Joeeye
Maestro
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It's beta software for developers, I think things like this will be expected. Guess it's handy for Samsung to know but I'm pretty certain they'll know about all these issues.
JAMES4578
Samsung Members Star ★★
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@Anders95 @Joeeye  there will be some issues with Beta Software,  after all testing is needed to iron out bugs before the stable release.  However some customers will prefer to install Betas on a spare device(if they are fortunate to have one)   for this reason.

Anyway some details for those who may be interested.https://www.pcgamer.com/uk/how-to-install-windows-11-insider-preview/ 

https://tech.hindustantimes.com/laptops-pc/news/windows-11-downgrade-to-windows-10-how-to-rollback-f... 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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JAMES4578
Samsung Members Star ★★
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There is also a thread on Windows 11 in the Lounge where  a few have shared their thoughts.  Processors any more than 4 years are not considered to be compatible though.  Tool  can be found here https://www.techspot.com/downloads/7416-windows-11-compatibility-tool.html 

 

https://eu.community.samsung.com/t5/samsung-lounge/windows-11-on-the-horizon/td-p/3572013 

 

 

 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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AllenChicago
Explorer
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Thank-you for starting this topic.  I just upgraded my Samsung Galaxy Book Pro 360 from Windows-10 to Windows-11(Beta), and am experiencing the same malfunctioning of the "Samsung Update" program.   

Hopefully a resolution will be implemented soon, as the official Windows-11 begins rolling out on October 5th.    Will continue monitoring this thread for any updates.  

Allen in Chicagoland 9.20.2021

Crowd-Sourced Solutions Are One of the Biggest Pluses of the Cyberspace Era.
Galaxy Book Pro 360
First Poster
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Same here. Purchased two Galaxy Book Pro 360's and running Widows 11 Beta on one of them, mine, trying to get used to it ahead of time, in order to help the wife when hers gets the official release. :smiling-face:

Get on the ball Samsung.

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lyzgaard
First Poster
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I have Galaxy Book Pro, and fresh installed copy of Windows 11. Samsung Update still wont work, it has even been updated a couple of times trough Microsoft Store. But I still get the force close and error when I try launching the app. The error say,- Samsung Update not responding, An additional service pack must be installed  for the app to work properly. Do you want to download the installation file now?,-  Then I press OK and the the app force closes, haha. 

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