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samsung support

(Topic created on: 01-09-2022 04:29 PM)
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nclifford
Journeyman
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COMPLAINT

Samsung make it so difficult to book a warranty repair!!!

This page asked for a IMEI number for booking  repair but Laptops don't have an IMEI number which are fro mobile phones and I can't get past this to book a warranty repair.

No answer on phone!

No answer on chat !

No answer on video support!

https://www.samsung.com/uk/support/repair/

Very unhappy.

 

1 REPLY 1
KholaI
Moderator
Moderator
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Hi @nclifford 

Sorry to hear about your experience, but please keep trying to get in touch with our colleagues on 0333 0000 333. They may be receiving a high volume of calls, which is why it's taking longer than usual but they'll definitely be able to book in the repair for you!

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