01-09-2022 03:46 PM
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COMPLAINT
Samsung make it so difficult to book a warranty repair!!!
This page asked for a IMEI number for booking repair but Laptops don't have an IMEI number which are fro mobile phones and I can't get past this to book a warranty repair.
No answer on phone!
No answer on chat !
No answer on video support!
https://www.samsung.com/uk/support/repair/
Very unhappy.

01-09-2022 04:29 PM
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Hi @nclifford
Sorry to hear about your experience, but please keep trying to get in touch with our colleagues on 0333 0000 333. They may be receiving a high volume of calls, which is why it's taking longer than usual but they'll definitely be able to book in the repair for you!
