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Samsung SSD T5 issue

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I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 

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GrandMaster

@chrisc0_9 wrote:

I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 


i/o stands for inpunt output, if you tried to change the cable and port it means that you probably have a controller problem, if you are in warranty period have it changed, if you are in return time period return it and buy it again.

Have a nice evening!


Archer

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Hi @chrisc0_9 

 

We have a specialist team set up to deal with these types of query. You can contact them as follows:

 

Hope this helps!

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GrandMaster

@chrisc0_9 wrote:

I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 


i/o stands for inpunt output, if you tried to change the cable and port it means that you probably have a controller problem, if you are in warranty period have it changed, if you are in return time period return it and buy it again.

Have a nice evening!


Archer

View solution in original post

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