05-06-2020 09:53 PM
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I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm considering sending it back. Thanks.
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09-06-2020 09:59 PM
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@chrisc0_9 wrote:
I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm considering sending it back. Thanks.
i/o stands for inpunt output, if you tried to change the cable and port it means that you probably have a controller problem, if you are in warranty period have it changed, if you are in return time period return it and buy it again.
Have a nice evening!
06-06-2020 12:34 PM
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Hi @chrisc0_9
We have a specialist team set up to deal with these types of query. You can contact them as follows:
- Email - hteservice@hanwha.com
- Phone - 00800 801 08022 (this is an international freephone number)
Hope this helps!

09-06-2020 09:59 PM
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@chrisc0_9 wrote:
I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm considering sending it back. Thanks.
i/o stands for inpunt output, if you tried to change the cable and port it means that you probably have a controller problem, if you are in warranty period have it changed, if you are in return time period return it and buy it again.
Have a nice evening!
27-11-2020 08:28 PM
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Same problem here !! it works only in USB 2 port. My usb 3 ports work fine with every other ssd or hardware.
i used some other cables but nothing. My T5 works fine in every other laptop . i have this problem from the first day i bought it (June of 2020) till now !!! It made my crazy !!!!!!!!!
23-10-2021 03:50 PM
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Hi Chris,
I tried to email your support in this matter, but they dont answer.
Do you think that you can help me?
Marie
23-10-2021 09:27 PM
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