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Original topic:

Samsung SSD T5 issue

(Topic created on: 23-10-2021 09:27 PM)
chrisc0_9
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Computers & IT

I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 

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ChrisM
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Hi @chrisc0_9 

 

We have a specialist team set up to deal with these types of query. You can contact them as follows:

 

Hope this helps!

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Anonymous User
Not applicable
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@chrisc0_9 wrote:

I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 


i/o stands for inpunt output, if you tried to change the cable and port it means that you probably have a controller problem, if you are in warranty period have it changed, if you are in return time period return it and buy it again.

Have a nice evening!

JOHNLFC66
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Same problem here !! it works only in USB 2 port. My usb 3 ports work fine with every other ssd or hardware.

i used some other cables but nothing. My T5 works fine in every other laptop . i have this problem from the first day i bought it (June of 2020) till now !!! It made my crazy !!!!!!!!!

MarieK2
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Hi Chris,
I tried to email your support in this matter, but they dont answer.
Do you think that you can help me?

Marie

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Chrisc0-9
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Tell me what help you need.
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