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Original topic:

samsung ssd t5 issue

(Topic created on: 10/06/21 12:21)
Jolly Jumper
First Poster
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Computers & IT

Hi

I have a strange issue with my T5 ssd and the software samsung portable ssd:

If I plug it in the usb3 port, my password is not recognized and the ssd remains locked with code error 11.

If I plug my ssd in the old usb port the same password is recognized and the ssd is unlocked.

 

Any idea?

thanks

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1 REPLY 1
SaudA
Moderator
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Computers & IT

Hi @Jolly Jumper, we have a specialist team set up to deal with these types of query. You can contact them as follows:

Hope this helps.