Samsung SSD T5 issue

[chrisc0_9]

I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 

[ChrisM]

Hi @chrisc0_9 

We have a specialist team set up to deal with these types of query. You can contact them as follows:

• Email - hteservice@hanwha.com
• Phone - 00800 801 08022 (this is an international freephone number)

Hope this helps!

[Anonymous User · Accepted solution]

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@chrisc0_9 wrote:

I have a new T5 SSD which has caused nothing but problems. It won't allow me to copy any of my music files from an HDD. I keep getting the error code 0x8007045D. The message also says "the request could not be performed because of an I/O device error". Could anyone tell me what this means? Right this minute I'm  considering sending it back. Thanks. 

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i/o stands for inpunt output, if you tried to change the cable and port it means that you probably have a controller problem, if you are in warranty period have it changed, if you are in return time period return it and buy it again.

Have a nice evening!

[JOHNLFC66]

Same problem here !! it works only in USB 2 port. My usb 3 ports work fine with every other ssd or hardware.

i used some other cables but nothing. My T5 works fine in every other laptop . i have this problem from the first day i bought it (June of 2020) till now !!! It made my crazy !!!!!!!!!

[MarieK2]

Hi Chris,
I tried to email your support in this matter, but they dont answer.
Do you think that you can help me?

Marie

[Chrisc0-9]

Tell me what help you need.