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Original topic:

Samsung Notes PDF Import Fail

(Topic created on: 07-04-2023 04:45 PM)
933 Views
LewisJD
Apprentice
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Hi, trying to import a PDF to Samsung Notes on my Galaxy Book 3 Ultra and it fails every time. Is there a limit to file size? This one is 7.25MB. Other smaller ones work OK.
6 REPLIES 6
TessM
Mastermind
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Hi @LewisJD ,

 

I have had a look at this and can 't find any limitations regarding the PDF size: https://www.samsung.com/us/support/answer/ANS00087285/

Would you be able to test with another PDF with the same size to see if the same thing happens?

LewisJD
Apprentice
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Thanks Tess.  I just tried with another PDF, this one 11.8MB and tried importing it from the Desktop to Notes and it failed again.  This is on the Galaxy Book 3 Ultra with all settings up to date.

Curiously if I right click the file and choose 'Open With' and select Samsung Notes, it opens in the reader, but will not import. 

I've been using the 'Import PDF' button at the top right of the Notes application.

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TessM
Mastermind
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Thanks for the quick response, @LewisJD . How long have you been receiving these error message when you try to import files with this size?

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LewisJD
Apprentice
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There is no error message. It just doesn't work.

I have only had the laptop since Tuesday (Friday today).
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TessM
Mastermind
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I know that you probably have tried this already but would you be able to restart the Galaxy Book3 Ultra and try again? If the same thing happens, please report this after the issue appears from the Samsung Notes app> Menu (3 horizontal lines at the top left)> Settings (cog icon)> Contact us> Error reports.

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LewisJD
Apprentice
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Thanks - are these instructions the same for the PC?  I can't find that menu on the PC version.

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