17-01-2023 12:45 PM in
I hope everyone is well!
I recently purchased a Galaxy Book 2 (NP750XED-KB2UK) and installed a 512GB SSD from the 256GB SSD that it came with.
Since my purchase of the laptop, the fingerprint reader does not work (Windows Hello option is not there) so I factory reset the machine, that didn't work so I did a clean install of Windows 11.
Is there a way of obtaining the recovery image/software? I've tried to download the Samsung recovery app from the MS store but it comes up with an error message that I do not have the recovery partition on the SSD. This is just to make sure it's not a driver/software issue, although I am sure it isn't.
The original SSD was wiped as I was planning to use it as a secondary drive to store other information.
Can someone advise?
24-05-2023 08:46 PM in