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Original topic:

Samsung Galaxy Book 2 recovery software/image

(Topic created on: 24-05-2023 09:03 PM)
addy512
Student
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Hi Guys,

I hope everyone is well!

I recently purchased a Galaxy Book 2 (NP750XED-KB2UK) and installed a 512GB SSD from the 256GB SSD that it came with.

Since my purchase of the laptop, the fingerprint reader does not work (Windows Hello option is not there) so I factory reset the machine, that didn't work so I did a clean install of Windows 11.

Is there a way of obtaining the recovery image/software? I've tried to download the Samsung recovery app from the MS store but it comes up with an error message that I do not have the recovery partition on the SSD. This is just to make sure it's not a driver/software issue, although I am sure it isn't.

The original SSD was wiped as I was planning to use it as a secondary drive to store other information.

Can someone advise?

TIA!

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13 REPLIES 13
Spike121
First Poster
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I have the same problem (

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pranavms13
Journeyman
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Hi @addy512 and @Spike121 . I had the same problem. I managed to fix it and create a recovery image iso for Samsung Galaxy Book2 Pro. This ISO can be written to a Pen Drive using Rufus and used to recover the computer. Let me know if you want the same. 

addy512
Student
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Do you have the recovery image to download? That would be great
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pranavms13
Journeyman
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Yup. I just made it and tested it. Now uploading to mediafire. 

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addy512
Student
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Thank you!
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pranavms13
Journeyman
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addy512
Student
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Thank you very much
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partlow
First Poster
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What setting do I need for Rufus?

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pranavms13
Journeyman
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Default Settings

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