Samsung Galaxy Book 2 recovery software/image

[addy512]

Hi Guys,

I hope everyone is well!

I recently purchased a Galaxy Book 2 (NP750XED-KB2UK) and installed a 512GB SSD from the 256GB SSD that it came with.

Since my purchase of the laptop, the fingerprint reader does not work (Windows Hello option is not there) so I factory reset the machine, that didn't work so I did a clean install of Windows 11.

Is there a way of obtaining the recovery image/software? I've tried to download the Samsung recovery app from the MS store but it comes up with an error message that I do not have the recovery partition on the SSD. This is just to make sure it's not a driver/software issue, although I am sure it isn't.

The original SSD was wiped as I was planning to use it as a secondary drive to store other information.

Can someone advise?

TIA!

[Spike121]

I have the same problem (

[pranavms13]

Hi @addy512 and @Spike121 . I had the same problem. I managed to fix it and create a recovery image iso for Samsung Galaxy Book2 Pro. This ISO can be written to a Pen Drive using Rufus and used to recover the computer. Let me know if you want the same. 

[addy512]

Do you have the recovery image to download? That would be great

[pranavms13]

Yup. I just made it and tested it. Now uploading to mediafire. 

[addy512]

Thank you!

[pranavms13]

https://www.mediafire.com/file/94au8bkq7z94usj/Win-11-NP930XED-KB2IN-Recovery.iso/file 
Use Rufus to create a bootable pendrive and use it.

[addy512]

Thank you very much