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Original topic:

Samsung Galaxy Book 2 recovery software/image

(Topic created on: 3 weeks ago)
Members_BgjprXo
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Computers & IT

Hi Guys,

I hope everyone is well!

I recently purchased a Galaxy Book 2 (NP750XED-KB2UK) and installed a 512GB SSD from the 256GB SSD that it came with.

Since my purchase of the laptop, the fingerprint reader does not work (Windows Hello option is not there) so I factory reset the machine, that didn't work so I did a clean install of Windows 11.

Is there a way of obtaining the recovery image/software? I've tried to download the Samsung recovery app from the MS store but it comes up with an error message that I do not have the recovery partition on the SSD. This is just to make sure it's not a driver/software issue, although I am sure it isn't.

The original SSD was wiped as I was planning to use it as a secondary drive to store other information.

Can someone advise?

TIA!

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Spike121
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Computers & IT

I have the same problem (

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