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"SAMSUNG ELECTRONICS CO., LTD. - System Hardware Update - 6/4/2024" corrupts the display drivers on Samsung Galaxy Book 4 edge

(Topic created on: 07-06-2024 01:31 PM)
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Members_XHvJ9W7
Journeyman
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Hello,

Yesterday I received my new laptop Samsung Galaxy Book 4 edge. After setting it up I downloaded and installed the available Samsung harware updates on the machine.

But after that as I restarted my system, the screen goes blank once the system is booted.

While swithcing on I only get to see the Samsung logo loading for a few secs and then everything goes blank on the screen although the laptop is still power on.

This machine uses the new SD X Elite chip. Does anyone else facing the same issue?

 

#Snapdragon X Elite #Samsung Galaxy Book 4 edge

18 REPLIES 18
srs0591
Pioneer
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Not many people have this machine yet. How did you get it so early?
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Members_XHvJ9W7
Journeyman
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Pre-ordered from samsung website.

srs0591
Pioneer
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You're very lucky to get the machine so early. Try booting into BIOS and restoring defaults. Tap F2 to load BIOS, then look for the options to set default values.
Obsydian
Samsung Members Star ★
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BEst return it as faulty, do not go fo a repair, then hopefully buy another, as hear it is a Stellar laptop

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
StuartR
Troubleshooter
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Leave it in the blank screen state for an hour or so.
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Aemu18
Journeyman
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I have the same problem , in the meantime I won't install the update

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Members_XHvJ9W7
Journeyman
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The are more problems like the quick share not working between samsung devices. 

The samsung earbuds also dont auto switch between the lapto and mobile, whereas it wors perfect between mobile and tab.

I think i'll just return this machine and go for book 4 pro...

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Members_XHvJ9W7
Journeyman
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Tried. Not helping

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Members_XHvJ9W7
Journeyman
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Went for 12hrs....still not helping 😅

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