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Original topic:

Pro book 360 cracked screen (no physical accident damage)

(Topic created on: 03-06-2023 03:23 PM)
First Poster

I purchased a Galaxy Pro Book2 in January, from Curry on line in UK

in March I opened my computer to work and I saw a hair line crack, I had not dropped nor damaged the computer. I had just opened up the lid, nothing more, nothing less.

The top lead on the ProBook is very flexible, and I find that there is a manufacturers design fault in this laptop, Samsung and Currys both do not identify that there is a fault and refuses to resolve this matter. 

I have read lots and lots of people with exactly the same problem as I have, but yet these companies do not acknowledge that there is a fault and we are left to pay the cost to get our items repaired.

there is one legal company in America that would like to take up this matter, but I am in the UK not in America. Therefore it doesn’t apply to me.

I am therefore contacting The UK governments trading standards to look into this matter.

if anyone in the UK would also like to email directly to the UK governments trading standards, the email address is

The more people that sent emails to the trading standards, requesting a recall on this product, the more that Samson has to answer to the government and for us to have our consumer rights the field. 

#Samsung #Samsungpro360crackedscreen #consumerrights #Tradingstandards 



This is shocking, I have had the same thing happen to me last week! I hadn't thought have emailing trading standards so appreciate this post.

Mine was just shy of 6 months absolutely ridiculous that I'm facing a £416 repair bill just because my laptop couldn't handle being picked up (with the lid closed). 

First Poster

I am now in the same boat, with a Screen that cracked on day 31 and I have to decide what to do with Samsung calling it "physical damage" and refusing to acknowledge it is a problem with the computer.

I am wondering if anyone eventually had any luck with any of the options they looked into.

Thank you