02-06-2020 02:07 PM
Hello,
I bought a monitor last week on pre-order - it said shipping was 2nd June. It is now 2nd June and it has not moved to the "preparing dispatch" status.
Are there delays because of COVID? It's not really an issue, but it would be great to know what's happening.
Please can someone from the Samsung let me know if there are delays with this monitor? I can buy it from several retailers for delivery tomorrow so it's slightly disconcerting that ordering it direct means I get it later.
Thanks
02-06-2020 02:18 PM
Hey @TCJohnson ,
have you tried to reach my Online Shop colleagues to see if they can shed some light? Find their contact details here: https://www.samsung.com/uk/support/contact/
02-06-2020 02:58 PM
Hello TessM,
Yes, I tried all of the other options before trying the forum.
The chatbot doesn't seem to be connected to anything useful and the call centre doesn't have anyone available to speak about current orders.
Nobody replied on Facebook messenger and Twitter, so that's why I'm here.
Is there anyone that can help? I'm concerned that I've wasted my money.
Thanks,
Tom
02-06-2020 03:31 PM
02-06-2020 03:34 PM
I'll just give it a few days and see if the tracker changes.
If it doesn't, I'll just get a refund and order on Amazon instead as Samsung's UK store clearly prioritises its retail partners over maintaining a direct customer relationships.