I have set the following:
Eco Saving Plus - OFF
Off Timer Plus - Off timer OFF, Eco Timer OFF
However after about 2 to 3 hours the monitor informs me it will switch off and if I don't spot the pop up it does turn off. It doesn't matter if I'm using it or not.
Is this a firmware bug?
Also... why does Samsung pretend my monitor doesn't exist? The full model number is:
But the website does not accept this.
Hi @venquessa ,
I can see that your monitor is listed on our website: https://www.samsung.com/uk/monitors/professional-sj550/ so I'm not sure why you are unable to find it.
In relation to the Eco Plus Saving feature, what devices do you have connected to it? Are you able to send us a picture of the pop-up message that you get?
I found a solution, it was to change the PC/AV to AV.
The monitor hasn't shut off since and I can't see any appreciable difference in the picture.