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No 5G/Cellular on Galaxy Book 360 Pro

(Topic created on: 12-03-2023 04:14 PM)
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Members_G0oRJIA
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I just purchased a Galaxy Book 360 Pro and I've been using it for a few weeks, I thought I'd try the cellular out and to my surprise it doesn't seem to be working, it says "Disabled" in the network adapters page and everytime I click enable it will say its enabled then say disabled again, I've tried updating the drivers with a few different drivers I've found but still facing the same issue, everything else seems to work apart from this, does anyone have any ideas what I could do to get it to work? or if the part is available to purchase?

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4 REPLIES 4
AsadM
Moderator
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Have you added a 5G plan via an e-SIM on your Galaxy Book 360 Pro, @Members_G0oRJIA?

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Members_G0oRJIA
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No, I inserted a pysical sim card, how do I do that?

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TessM
Mastermind
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Hi @Members_G0oRJIA ,

 

This is available only via some providers here in the UK. To activate this you will need to reach the network provider to get a plan for this device. 

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Members_G0oRJIA
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This shouldn't hinder me using a phisical sim card though? I have a data sime from my provider but it just doesn't have any settings or anything to use it, it just says disabled and will not enable

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