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New Purchase - Tips

(Topic created on: Saturday)
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ChristinaMG2604
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I've just purchased the Galaxy Book5 Pro 360 (16"). Before purchasing I saw a lot of reviews about the screen randomly cracking. Is this a known issue or are these from people who handled it poorly? I must say, it looks amazing and feels so premium. Definitely love it so far. Still in the process of setting up but can't wait to test it out 🤗
I did buy accidental damage and theft just to be on the safe side 😉

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smiley
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What you tend to find in reviews, forums and likewise... is that users generally only leave reviews or create forum posts when there is a problem to resolve. What this means often is that it can seem the quantity of issues and errors you stumble across can paint quite a pessimistic view of a product.

The reality is that a very small percentage have suffered this issue, out of many hundred thousands, or even millions of products.
I suspect that those with these issues were either very unlucky, or perhaps slightly mis-handled the product.

Personally I dont get too put off by such reviews as they are in such a low quantity. The accidental damage policy that you have taken will cover all eventualities, although you should find the standard warranty will cover most issues so long as there is no sign of the device being dropped / mis used.

Just enjoy your new device, and generally if you treat it with respect I suggest you wont have any problems. Just remember that 'glass is glass' and handle it appropriately.

Smiley


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User: Smiley
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My life is full of positives and negatives. I’m an electrical engineer.
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ashley26
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I have a galaxy book 3 360 and the screen does feel like it could break or crack if your not careful with it but then its a laptop and you have to be careful with laptops. When opening and closing it just normal but when you bending it back thats when I tend to be careful but like with anything if your rough its going to break. The hinge so well built though so will have no issues with durability