Laptop purchase cancelled

[kal3lt]

Hey folks

I bought a laptop and samsung cancelled it with no email or message. When I asked customer support they said they have no idea and refund will be due in a few days.

Reading reddit this seems really common. Firstly what can I do I missed a good offer due to this and secondly will I get my money back, I saw one poster say it took 4 months.

Kr

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

I'm afraid no one on here can answer your specific questions.

Order cancelled could be for a multitude of reasons....

Stock availability
End of line product
Finance refusal
Payment issue
Previous fraudulent activity
The list goes on......

Refund should be automatic after the cancellation so as long as the agents have done the correct process, refund is normally within 10 working days.

[kal3lt]

No worries. I'm more interested in how common it is seems pretty brazen business practice if you consider for a minute I'm a genuine person, they took my money and it was in stock when ordered and this appears to be a theme on social media.

Then more concerned that the support staff say they can't even tell why its cancelled?

Just seems weird

[Piper123]

I think the one thing I would say about "in stock" is NEVER believe the website!

(and yes I say this from bitter personal experience).

[kal3lt]

It did sellout the same day tbh so could be this but yeah just frustrating when something is a huge lump of money eh.

Frustratingly the list could go on indeed to even include billing and shipping not matching ive recently learnt this evening which again doesn't seem in line with any standard practice from other retailers who allow gifting In this case i ordered my wife a laptop.

[kal3lt]

Thanks anyway