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Original topic:

Just received a brand new defective Smart Monitor M70A...

(Topic created on: 03-03-2022 04:21 PM)
answersun
Journeyman
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Computers & IT

Purchased two 32" M70A UHD Smart Monitor via Samsung's official website on the 16th of February 2022, received them yesterday and opened one of them now on the 23rd. I'm so shocked and disappointed once I turned the monitor on, the screen is defective and in very bad shape, as you can see in the following attached photos:

IMG_20220223_125158.jpgIMG_20220223_125435.jpgIMG_20220223_125643.jpg

IMG_20220223_130034.jpg

Is Samsung's quality control so bad? How can such thing happen to a brand new monitor? I'm so disappointed.

Luckily I have video proof of the unboxing in case they think I did something to break the monitor...

I Have sent an email to report issue, think it's worthwhile to post it here as well. 

 

I'm going to open the other box now,  let's hope the same won't happen again, will post follow up here.

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11 REPLIES 11
Beth_S
Moderator
Moderator
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Computers & IT

Hi @answersun! As you purchased your monitors from Samsung Portugal's website, we recommend discussing this on the Portuguese Community here: https://eu.community.samsung.com/t5/portugu%C3%AAs/ct-p/pt

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answersun
Journeyman
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Computers & IT

Hi, thank you for pointing out, I didn't know that I was in Samsung Community in UK, my apologies, I'll post again in the Portuguese Community. 

Best regards!

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