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I must pay to exercise my warranty rights!

(Topic created on: 06-01-2024 01:39 PM)
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MyCortex
First Poster
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Samsung SSD disk failed under warranty (after just 10 months use)

Authorized service center for my country for SSD disks, is Hanaro Europe BV

Hanaro Europe BV sent me a RMA number.

However, my country is not member of EU and when I receive SSD disk back, I have to pay import and UPS processing fees which are like $90

I opened ticket with Samsung ( ticket # 3404220006 ) and after lengthy E-mail exchange with Samsung support, their final position is that I have to cover import and UPS processing fees

So basically, I have to pay $90 in order for my SSD disk to be replaced under warranty!

Is there anyone that can help here?

Who should I contact?

Please help!

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Gurky
Helping Hand
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That's very annoying but I don't imagine you can do much. Ita EU rules and regs so if you fall outside that you can't make use of them. It's probably in the warranty they won't pay 'extra" for shipping.

Plus your "warranty rights" are product based not shipping based.
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