27-12-2020 06:27 PM
Hi. I just bought a new Galaxy Book S Intel, arrived today. Delighted!
One issue I can't solve yet - the keyboard backlighting does not work. I have run Samsung Updates and installed all app updates offered. Also Windows Updates. The PC is now as updated as it can be! Yet pressing Fn+F9 does not produce any backlight. It does cycle through the illumination percentage options as per the popup on the screen, so the functionality is good.
Info on the Samsung UK website is a bit sparse. I did find a helpful page on the Samsung US site https://www.samsung.com/us/support/troubleshooting/TSG01109630/#:~:text=If%20you%20have%20a%20backli....
But no joy so far. Does anyone have any insight or suggestions?
Thanks!
01-06-2021 07:13 PM
02-06-2021 06:52 AM
Didn't you see the solution ( inc pics ) above? Looks like Samsung are not going to update this issue. So put some tape over the ambient light sensor.
02-06-2021 08:29 AM
02-06-2021 11:55 AM
That is exactly why you should cover the light sensor. It is the cause of your problem. Samsung have the wrong calibration. So make it 100% dark all the time. Samsung show no signs of updating this. So fix it as described.
02-06-2021 12:01 PM
06-10-2021 08:33 AM
I have the exact same issue. Its a real shame that samsung doesnt fix this. It says something about their willingness to satisfy customers. Not even an option to turn the sensor off software wise. Its like they dont give a *****, which makes me furious.
15-11-2021 04:39 PM
I've asked Samsung Online Support (S service) app and the only thing to do is go into device manager and disable the light sensor that way. The did it for me, but yeah. The backlight is under my complete control now. No more funny business. I guess this is the best solution until Samsung decide to give us an update of some sort. And to be honest, I don't find that the backlight is too dim.
16-11-2021 12:57 AM - last edited 16-11-2021 12:59 AM
Care to post a step-by-step under which setting the light sensor is found?
I see Sensors > HID Sensor Collection V2 , is that it?
16-11-2021 01:10 AM