26-08-2022 11:31 AM in
11-01-2023 12:54 PM in
I have also experienced this. I bought the Galaxy Book Pro 360 from Currys, and after 8 months of using it in one room and safe on a desk, there is now a crack along the screen. I have gone to Curry's customer support and they say that their repair team do not consider it repairable with manufacturer's guarantee and this is considered physical damage. Although this damage is clearly not done by the customer (no impact, scratches, damage near or around the laptop screen) it sounds like they assume this to be the fault of the customer even though I provided the link below as evidence. I am trying to escalate the issue and also contact Samsung about this.
When looking online, I found this on the Samsung Community in US: https://us.community.samsung.com/t5/Computers/Galaxy-Book-Pro-360-screen-cracked-without-any-misuse/...
11-01-2023 02:18 PM in
26-01-2023 03:04 PM in
Same problem here, also. Samsung Galaxy Book2 Pro 360 13.3" screen. Less than six months old. Diagonal crack appeared across the screen. Normal usage, not dropped or impacted in any way. Used in same room since new and not transported. Just kept and used on a flat surface. Same story. Curry's and Samsung assuming that it is physical damage and not a design flaw with the lid being too flexible. But the Samsung US forum, reddit, here and also at the UK consumer's association, "Which", countless people are reporting similar issues! https://www.which.co.uk/news/article/a-crack-appeared-in-my-laptop-screen-am-i-entitled-to-a-refund-...
26-01-2023 07:23 PM in
25-09-2023 06:10 PM in
Same issue here. If you look into it, this is a widespread problem that should incite a recall situation from Samsung. However it'll easily require a class action lawsuit before they correct it.
These laptops also overheat excessively as well. There is already a class action started for that. So we may just have to wait on the safety recall from that before we can get our money back.
26-09-2023 04:49 PM in
Yes, they should be recalled. I'm pretty disappointed that the Consumers Association didn't do more, but then a certain Tumble Drier manufacturer had it's product catch fire in many peoples homes and it wasn't forced to act quickly. (by the government). In the meantime I have bought a screen protector from ViaScreens which at least makes the screen safe to use and may prevent the crack from getting worse.