I went to the Samsung Repair Center in Amsterdam and as expected they told me the damage is not covered by the warranty and the repair costs would be around €379!
I explained the situation and how the screen seemingly cracked just by sitting on my desk and the employee kindly helped me with filing a complaint. He made pictures of the laptop and screen, noted the problem and added some of my personal info while I sat beside him. The way he explained it was that the complaint would be sent over to a different department that handles these and I would get a call or email the day after.
Two weeks later and I still hadn't received anything about the complaint, no call or email. The Samsung Repair Center does not have a phone number online and all I could find was the general customer service number or WhatsApp. I tried contacting both about the status and they each told me they don't have access to the complaint because they are a different department as well.
In the end it came to the conclusion that I would have to make another appointment back at the Samsung Repair Center just to ask if something might have gone wrong or whether the complaint was even filed at all.
So long story short I personally went to Samsung, supposedly filed a complaint, did not get a reply, could not find any contact information on the people that helped me, got sent from one "department" to the other and ended up back where I started.
I'm not sure if Samsung is consciously ignoring the problem or if they're just being overloaded with complaints but this isn't a good look, and to be honest I don't think going back to the Repair Center is going to make any difference for me.
