19-07-2022 09:27 PM in
Hello all of you,
yesterday i bought GALAXY BOOK 2 PRO 360 today i receved but I am also facing same problem. I haven't even completed 24 hours by buying a laptop. the laptop is getting very hot from the bottom and side of the keyboard. i thing its not normal what should i do? tahnk you.
20-07-2022 09:51 AM - last edited 20-07-2022 09:52 AM
I have purchased Book 2 Pro 360 during launching in India. The Laptop was delivered to me on 11.04.2022.
Since then it becomes very hot even for browsing and WOrd processing type of works.
Device name BOOK-4AIVPS9KT1
Processor 12th Gen Intel(R) Core(TM) i7-1260P 2.50 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID 79489D6C-C432-46D4-9312-13D95EBCBC8D
Product ID 00342-42312-84198-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Suggest me a solution.
I am much worried. I am still carrying my old Dell for my presentations.
Shall I approach Samsung Service Centre?
12-08-2022 07:20 PM in
Hi, @Book 2 Pro 360. I have slightly edited your post to remove your personal information (e.g. email address), as we would encourage you not to disclose this on a public forum.
With regard to the concerns you have about your Galaxy Book2 Pro 360, can you please confirm whether the laptop gets hot irrespective of whether you use it in laptop (e.g. with the bottom of the device sitting on your lap or on a desk) or tablet orientation?
Are you also ensuring that the vent at the bottom is not covered for an extended period of time?
I look forward to hearing from you.