27-08-2023 04:31 PM - last edited 27-08-2023 04:41 PM
I have a galaxy book 2 pro 360 15.6 and want to replace the screen but I cant find a replacement screen online, Is the galaxy book pro 360 screen compatible with the book 2 pro 360?
I did not break the screen myself, I took it out of my backpack and I broke when I opened it broke, Samsung support said that this voided, sorry I meant "suspended" my warranty.
What about the consumer rights act 2015?
27-08-2023 05:15 PM in
@Da_Philip: Please be advised that we do not sell replacement screens for the Galaxy Book range separately, as this would need to be sourced and fitted by an authorised Samsung engineer. If there is physical damage to the screen, which is not covered by our standard warranty, then you can arrange an out of warranty repair by heading to samsung.com > Scroll to the bottom of the screen > Contact us. Any quotations will be provided prior to the repair going ahead, allowing you the chance to opt out of the service.
27-08-2023 05:19 PM in
sorry andrew l but samsung have a problem with the screen of galaxy book 2 pro 360 . The screen cracks on its own when opened due to a design problem. Mine never fell off and just opening it cracked! What people say here is that samsung does not want to repair in warranty when he knows the problem !!!!!!
27-08-2023 05:22 PM - last edited 27-08-2023 05:29 PM
I think you are mistaken; https://www.ifixit.com/products/samsung-galaxy-book-pro-360-15-screen-genuine
1) warranty is not a problem: it expires in November
2) It is my property.