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Original topic:

fingerprint scanner on Galaxy Book Ion

(Topic created on: 19-04-2022 08:28 PM)
jimmc70
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Computers & IT

Hi

The fingerprint scanner on my laptop keeps being disabled. This has only happened relatively recently but I can't work out why. Anybody else have this and more importantly anybody got a solution? I can't work out how to turn it on after it has been disabled either. I am getting the following message on the Accounts/Sign in options screen - We couldn't find a fingerprint scanner compatible  with Windows Hello Fingerprint

Cheers

D

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