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Court action against Samsung for screens design fault for galaxy book laptop

(Topic created on: 14-05-2024 12:48 PM)
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Lallatralalla
Explorer
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Hi All,

Here a group to gather all who are interested in pursuing Samsung against the faulty screen design of the galaxy book laptops that lead to an issue of durability of the screen which is prone to physical damage even when used with reasonable care!

I believe many of you are facing a similar problem I have! That is why I came up with an idea to gather more people as possible to start a Group Court action against Samsung for screens design fault for galaxy book laptops.

Please state you interest to go through with it and let our reasons to be heard! 

Regards,

Laura

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35 REPLIES 35
Lallatralalla
Explorer
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Thanks Jonathan

I will try to email the guardian and share this post too maybe they can help me too 🙏🏻

Let you know how it goes 

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Longtodd63
Apprentice
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Yes this same thing just happened to me 28 days from purchase. sent to Samsung and they won't cover it. Say same thing happened to brand new book4. Sent to Samsung and they won't cover it. Says it is an $800 repair.

 

 

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Longtodd63
Apprentice
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Same thing just happened to book4 purchased 29 days ago. Sent to Samsung and they won't cover it. Says its an $800 repair.

Whats our recourse?

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Longtodd63
Apprentice
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I would gladly join lawsuit.

 

Longtodd63
Apprentice
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Samsung needs to issue a recall. This will continue to happen.

Terrible for their reputation. No one will purchase these products. I certainly will not ever again as this issue stands today. Maybe if they make it right.

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Lallatralalla
Explorer
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I feel your pain! hang there till others join this fight 💪🏻 this is the 4th generation of this model that shows the same issue I am shocked that nothing has happened yet 

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YvonneT79
Apprentice
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There is already a class action on this. I'm on ticket 2 now, with recordings of the reps at Samsung agreeing it is a known defect.  It's been returned to me broken after a OTE (one time exception) was promised.  After I was billed $800, a new ticket was supposedly tagged correctly but their repair dept overrides it as physical damage. 

 

Here is the website.  There are at least 4 additional ones being investigated to open on all of their 360s.

 

https://girardsharp.com/results-investigations/samsung-galaxy-book-investigation/

Lallatralalla
Explorer
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Hi Yvonne, thanks for this I suspect something already happened for this issue there many going through it 

My model is book3 and I purchased in UK so not sure if I can join this class action probably I need to create one here in UK 

 

DavidT
Journeyman
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Thanks Yvonne for your precious feedback ! Very helpful. The ripple is turning into a wave...

RBurton
Apprentice
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Hi, 

I will definitely join in a lawsuit against Samsung. I opened my laptop today to find a three-way crack and as I was staring at it in disbelief, I heard a pop and a fourth crack appeared before my very eyes. 

I've contacted Samsung about it and they've told me I need to go to Digicare to assess the damage and see what it would cost as damage from misuse is not covered under warranty. 

After researching this, I can see this is a common problem that floods forums, has plenty of YouTube videos made about it and even is flooding their own website. It's really disappointing after having been so fond of Samsung products for so long, and when they release a product that clearly has a design flaw, they refuse to help.

This is appalling service from Samsung.