Book2 Pro 360 fingerprint sensor issues

[Jamze]

Been on to support today about the fingerprint sensor on my new Book2. Looks like there's a driver or Windows issue at the moment? The sensor just stops working. Twice we removed and reinstalled the driver and it worked for a short time then stopped again.

Hopefully, a fix will sort this out soon. Started happening after a Windows update yesterday for me, not sure if related.

Loving the Book2 otherwise so far.

[Members_uLwTeLH]

I am frustrated, I bought the device (at a premium price compared to the market's other options) and I have invested so many hours to fix this problem to one of its major selling features. Any advise kindly appreciated.

[Xiander]

Has anyone else noticed that their Windows Biometric Scanner service doesn't restart automatically when waking from sleep or quickboot? (Mine says running, because I just forced it to run) it only happens every so often. I was rebinding my fingerprint to get it to work at first, but now I just restart the service and I'm good for a couple days. THE WEIRDEST PART, if i fully shutdown the computer while the service is off it's like it forgets my fingerprint when I turn the machine back on and then I have to rebind my fingerprint. I might try coding up a script to turn it on, on failed login attempt.

[galaxyboi8448]

Going to copy and paste this to multiple people, because I dealt with this a few days ago and solved it. Samsung has a webpage dedicated to it as well.
"
I'm not entirely sure which step resolved the issues, but im going to link you to all the things I did.
First: search - Device manager>> biometrics>> my fingerprint driver>> power management tab>> uncheck the "allow computer to turn off device".
Second: https://www.samsung.com/hk_en/support/computing/fingerprint-sensor-does-not-work-after-updating-wind...
Third: I removed my PIN, fingerprints and "microsoft accounts" that appeared in the email/accounts option (I believe)
I restarted a few times, and eventually I was able to re-enable the finger print, which then prompted me to create a pin again.
So I think it's some combination of Step #2 and #3"

[macca19]

I have experienced the same issue. But it seems to work after restarting the device in the short term . Hopefully more of a long term fix from samsung 🤞

[Pel23]

This was how I fixed it. The fingerprint sensor has worked without issues ever since.
Go to Settings --> Accounts --> Sign-in Options -->

If you previously set up Fingerprint Recognition, remove it (if not previously set, skip this step):
> Fingerprint Recognition (Windows Hello): Click "Remove" (Fingerprint Recognition); enter your account password if prompted.

Now go to PIN
> PIN (Windows Hello): Click "Remove" (PIN); enter your account password when prompted.
> PIN: Now set up the PIN all over again.

Then go to:
> Fingerprint Recognition (Windows Hello) and set that up.