Get Sign Language Support with Samsung

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What is Sign Language support?

Samsung products, content and services are built around a human-centred philosophy that recognises diversity and embraces difference – which is why we offer Sign Language Support for Deaf or Hard of Hearing people whose preferred language is British Sign Language (BSL).

In collaboration with SignVideo, Samsung customers can communicate with a registered BSL interpreter alongside a Samsung Expert to get live support and advice on Samsung products.

How do I use Samsung Sign Language Support?

Here are two ways you can use Samsung Sign Language Support:

• SignVideo App: Download the SignVideo app. When you open the app, you will see the SignDirectory. Scroll down the SignDirectory to find Samsung. Click on the button to call Samsung and a BSL interpreter will appear on your screen to translate your conversation.
• Samsung Web: Click here to contact Samsung. A BSL interpreter will appear on your screen to translate your conversation.

What do I need?

Just three things:

1) Device: Any of the following:

• Window PC app
• Apple Macs app
• iOS app
• Android app
• SignVideo Web

2) Webcam

3) Good internet connection: For the best experience with Sign Language Support, it’s recommended to have a minimum 2mbps upload and download internet speed. Your internet connection can be any of the following:

• 3G,4G,5G mobile network
• Plugged in Broadband/ethernet
• WiFi

Opening hours and links

Sign Language Support is available for customers in the UK between 8am and 10pm, every day.

Start a Sign Language Video Call with Samsung.

Samsung is committed to providing comprehensive accessibility features for customers and is looking to expand these – so let us know in the comments below of any accessibility features you’d like to see in the future.