26-10-2019 05:39 PM
Hi everyone,
I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
16-04-2020 01:54 PM - last edited 16-04-2020 01:58 PM
Jason from China,can you please for me clean dust under your TV and from your Samsung woofer ? It is not hard,belive me.. Thank you...
16-04-2020 02:01 PM
Please, confirm if EARC is now available, I mean if I would have got soundbar I would immediately start firmware update and test.
16-04-2020 02:33 PM
Hi all
No new update has been released anywhere in the world, just checked all Samsung websites (FR, UK, US, CN) and none of them have a new firmware available.
Also Stephen Withers mentioned Samsung was planning on updating in May, this was before COVID 19 crisis, so I wouldn't expect anything new before May or even later...
16-04-2020 03:20 PM
SuissoNaBisso
But how you can explain this photo?
16-04-2020 03:23 PM
Just error on soundbar..
16-04-2020 03:32 PM
@akotlyrov wrote:
SuissoNaBisso
But how you can explain this photo?
No idea why this "EAR" appeared on the screen, but the description he shared also clearly demonstrate no eARC update was done. And to be honest this photo doesn't prove anything, this could a lot of word showing up here while not being "EARC" like...REAR LEVEL for example, just taking the pic at the right moment and there you are.
So no I don't think any eARC update has been released so far anywhere in the world !
16-04-2020 03:41 PM
16-04-2020 03:50 PM
Lol when you take a closer look at the picture you can see that the "R" at the beggining or "(R)EAR" text is coverd with a black mark, problably done in MS Paint. Who would even believe such a primitive joke?
16-04-2020 03:54 PM
16-04-2020 03:55 PM - last edited 16-04-2020 03:56 PM
@akotlyrov wrote:
SuissoNaBisso
But how you can explain this photo?
LMAO, this is when we should post "seen a few photoshops in my life" meme. SMH, why would someone even lie about this?