What is going on with eARC update for the soundbar HW-Q90R?

[zhspence]

Hi everyone,

I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products. 

I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?! 

the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!

if they don't provide this firmware update to allow it, then this soundbar is going back for a refund. 

[jobean]

More LG C9 users who still have some lip sync issues with eARC? I have this high quality HDMI cable but there is still some delay in the audio. Syncing is not an option because I only can make the audio come later not earlier..

Any solutions?

[DerwDerw]

I have the same. Video slightly behind audio!

[jobean]

I am starting to think it's an issue with the TV, not the soundbar

[DerwDerw]

It most certainly is... I tried both a Sony surround sound system and a LG SY10 soundbar. The TV’s processing is always behind the sound...

[Ivan1979]

@DerwDerw 

Go try in TV settings chose sync + or - select...and in soundbar try +or - sync...

[jobean]

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@Ivan1979 wrote:

@DerwDerw 

Go try in TV settings chose sync + or - select...and in soundbar try +or - sync...

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The prolem is that you can't adjust it lower then 0 so you can only make the audio come in later instead of earlier (sorry for the bad english)

[Ivan1979]

@DerwDerw 

Ok,try then on TV + or - ....My TV is factory on 40 (sync) and on Q90R soundbar is on 0 (sync)...or try get another HDMI,maybe 2.1 version...

[denodan]

Why are you guys getting lag with sound running through sound bar?

Run my q90R through my Q90R soundbar and never have an issue with lag or lip sync issues and never needed to adjust the sync. Both q90r tv and sound bar both set to 100 as standard and lips in perfect sync.

Never have lag issues even when using xbox and Netflix app. No sync issues.

Just dont understand why your having issues? 

[denodan]

What's the point? You still wont get atmos through your tv or best sound? It would only be useful if you had a hifi system or soundbar with eARC.

Else get an Xbox One X and enjoy full atmos now going directly into soundbar.

Even if tv had eARC it's basically pointless unless you had an eARC connected device also.

[denodan]

I know my soundbar and tv have sync settings so if needed could adjust one or the other.