What is going on with eARC update for the soundbar HW-Q90R?

[zhspence]

Hi everyone,

I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products. 

I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?! 

the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!

if they don't provide this firmware update to allow it, then this soundbar is going back for a refund. 

[misfit616]

eARC now working on my q90r bar too, just wondering how to push the update to the speakers and sub? I've tried the method of holding the "down" button on the remote but nothing happens. Any ideas guys?

[mike1986krk]

I can confirm that Q80R soundbar also received 1010.5 update with eARC support.

[brump3]

Hi, 

Thanks for your reply.

I tried it but last version in smartthings of Brazil os 1008.

I can to download this file and update It by USB Port?

If yes, where I can to download this update file?

Where you leave?

Thanks

Bruno

[brump3]

Finally  I got it.

Now my hw-q80r Works earc fine

Thanks for all

[bjornland]

Do the earc update fix the annoying lypsync when using Dolby digital and Dolby Atmos? 

[Matty_uk]

Here in the UK when trying to update the Q70R soundbar it says software version 1010.5 but no eArc!! =(

[Joseph_Elery]

Update successful here in Germany (HW-Q90R).

[ozeantaucher]

@ bjornland 

A short test with Dolby Atmos an XBox One X were successful.

[MMIX]

@Matty_uk: Which TV do you have? eARC is only active if the connected device also supports eARC. If you use a Samsung TV without eARC, you do not have eARC.

[Matty_uk]

I have the Q90R TV and Q70R soundbar. The soundbar came free with the TV. 

My Q90R  TV's firmware is 1356 the latest version.